MassDOT Transportation Secretary and CEO Gina Fiandaca and Registrar of Motor Vehicles Colleen Ogilvie joined local officials, advocates and staff at the RMV Brockton Service Center to welcome newly-eligible driver’s license applicants, as the RMV kicked off the first day of customer service operations for the Work and Family Mobility Act (WFMA). Under the new law, which became effective on Saturday, July 1, eligible Massachusetts residents can apply to obtain a Standard (Class D or M) driver’s license, regardless of immigration status.
“We have had a successful launch of the Work and Family Mobility Act, with many newly-eligible customers taking the first steps toward getting their driver’s licenses and making our roads and communities safer,” said Governor Maura Healey. “We’re grateful to the hardworking RMV staff who went above and beyond to welcome customers and provide them with information and assistance in multiple languages to ensure a smooth process. We encourage anyone who is eligible to go online today to begin the process of obtaining their driver’s license.”
Transportation Secretary and CEO Gina Fiandaca said, “As new communities interact with the RMV, we want to ensure a welcoming, supportive experience. We are working hard to provide as many resources as possible and we look forward to continuing to serve all communities in Massachusetts.”
“The Registry of Motor Vehicles has been working hard to implement the Work and Family Mobility Act and stands ready to support new customers as they seek Massachusetts driving credentials,” said Registrar of Motor Vehicles Colleen Ogilvie. “I want to thank our new customers, our hardworking RMV staff, and the advocated who have supported in helping to make this process as seamless as possible.”
To serve for the diverse populations who will become eligible for driver’s licenses under WFMA, the RMV is providing materials, permits and interpreters in 15 to 100 languages. It has also expanded call center staffing and staffing at customer service centers by 50 percent and expanded hours of operation at many locations to include Saturdays and some evening hours. RMV has also more than doubled the number of road test examiners.
“Ultimately, this is about helping the young man who can finally get to work safely with his license, or the immigrant mom who can now pick up her kids from school without fear,” added Lenita Reason, co-chair of the Driving Families Forward Coalition. “Everyone deserves the right to safe transportation.”